Delays in creation of eHealth certificates Solved

Start date:

03/02/2026 - 07:00

End date:

03/02/2026 - 13:35

Lead:

Zetes

Description:

There are currently delays in the creation of eHealth certificates.

Users may receive errors when creating or renewing their eHealth certificate.

• the error only occur if the second (completion) or third step (activation of the encryption) is tried less than 5 minutes after the previous step
• if the user waits 5 minutes, there should be no error

This issue is currently in investigation with our partner.  

Impact:

• Error during the creation or renewal of an eHealth certificate
• Impacts on all users using the eHealth requestor and trying to get a certificate or renew an active one
• Retry a few minutes later solves the issue