Incidenten

There are currently delays in the creation of eHealth certificates.

Users may receive errors when creating or renewing their eHealth certificate.

• the error only occur if the second (completion) or third step (activation of the encryption) is tried less than 5 minutes after the previous step
• if the user waits 5 minutes, there should be no error

This issue is currently in investigation with our partner.  

• Error during the creation or renewal of an eHealth certificate
• Impacts on all users using the eHealth requestor and trying to get a certificate or renew an active one
• Retry a few minutes later solves the issue 

Our teams investigated an incident ongoing on Tarification, in the meantime this was resolved and the service is restored

Tarification : High (Unavailable)

mycarenet@mloz.be

Update 12:50 : Tarification is now up and running without errors as well, no other impact is noticed at the moment, teams will keep monitoring the situation

Update 11:23 : The majority if the impact has been resolved, some isssue reside on Tarification, our teams continue the investigations

Teams are currently investigating a major incident for members of IO's 200, 400 & 500

Chapter IV Ask : High (Unavailable)
Chapter IV Consultation : Low
eAttest : Low
Insurability Generic : High (Unavailable)
Insurability Pharmacist : High (Unavailable)
Insurability Legacy (Sync) : High (Unavailable)
GMF (Sync) : High (Unavailable)
Medical House Subscription : High (Unavailable)
Member Data : Low
Tarification : High (Unavailable)
Invoicing (Async) : High (Unavailable)
Admission Management (Async) : High (Unavailable)
GMF (Async) : High (Unavailable)
Insurability Legacy (Async) : High (Unavailable)
MedAdmin (Async) : High (Unavailable)
eAgreement : Low

mycarenet@mloz.be

There are currently issues with Data Attribute Service (DAAS) and TRIO. Our partner is working on a solution. 

Users may experience issues with TRIO and DAAS.

There are currently issues with Data Attribute Service. Our teams are working on a solution.

Users may experience issues with Mult-eMediatt.

Nous avons un incident en cours en production

Chapter IV Ask : Low
Insurability Generic : Low
Insurability Pharmacist : Low
Insurability Legacy (Sync) : Low
GMF (Sync) : Low
Tarification : High (unavailable)
Invoicing (Async) : Low
Admission Management (Async) : Low
GMF (Async) : Low
Insurability Legacy (Async) : Low
MedAdmin (Async) : Low
Medical House Subscription : Low

helpdesk.carenet@hziv.be

High response times due to issue on one of our B2B servers

Chapter IV Ask : High (unavailable)
GMF (Sync) : High (unavailable)
Tarification : High (unavailable)
Medical House Subscription : High (unavailable)
eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Our teams are investigating an incident on all IO3 services

All services of IO300 are impacted

helpdesk.carenet@solidaris.be

12:15 : Impact is back, investigations are ongoing, teams are working to solve this as soon as possible

11:52 : The incident seems to be resolved, we will keep investigating this issue

Our teams are investigating an incident on all IO3 services

All services of IO300 are impacted

helpdesk.carenet@solidaris.be

There have been issues impacting the guard posts users for the Terminal 1733 service. 

Impact mainly on the sending of the XML.

Users may receive a time out error when calling the service.
Sending of XML isn't working for most guard posts.

Incident reference: INC0441054