Incidenten

There are currently issues impacting the RNConsult PersonService.

There are also been disturbances impacting the Recip-e Prescriber and Executor services between 9:37 and 9:45, 10:00 and 10:10 and 10:25 and 10:30.

The Recip-e services were unavailable between 10:56 and 11:05.

Our teams are investigating the issue.

The RNConsult PersonService was available again from 12:12.

Search of patient data will return a timeout.

Among the concerned services:

• ConsultRN excepted for the BISS numbers
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• Vitalink
• Vaccinnet
• VIDIS
• Belrai Vlaanderen

Recip-e services were partially unavaible on the following timeframes:

• between 9:37 and 9:45
• between 10:00 and 10:10
• 10:25 and 10:30.

And completely unavailable between 10:56 and 11:05.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

The SAMv2 service has been unavailable during the incident.

Retrieve medication information through DICS or trying to export the SAMv2 database may not have succeeded during the incident.

08:38 - The service is back, the root cause is under investigation.

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Tarification: major_outage

mycarenet@mloz.be

There are issues impacting the IAM Connect services.

The impact concerns the users of the Healthcare realm, including the https://www.myhealth.belgium.be/ website. 

The technical teams are investigating the issue.

It is currently impossible for the users of the Healthcare realm to login.

Following services impacted:

• https://www.myhealth.belgium.be/ 
• Autocontrol
• Belrai
• Belrai Vlaanderen
• BonStup
• CoZo
• eHealthBox WA
• Fertidata
• MyCareNet Portal
• PARIS
• Sacex
• Saga
• TRIO
• VIDIS
• Vaccinnet
• others

Our teams are investigating an incident affecting multiple services, teams are working to restore the situation as soon as possible.

Chapter IV: major_outage
eAttest: no_expected_impact
GMF: major_outage
MemberData: no_expected_impact
Tarification: major_outage

There is currently an issue impacting the Recip-e services. The impact concerns a limited part of the traffic. Our teams are working on a solution.

UPDATE 12:58: a workaround has been implemented. The issue has been solved.

During the incident, around 8% of the users of the Recip-e services were impacted and may have received an error while using the service:

• 15% of the calls to the Recip-e Prescriber service (including physicians, dentists, hospitals, midwives and nurses)
• 2% of the calls to the Recip-e Executor service (pharmacists and hospitals pharmacists) 
• 21% of the calls to the Recip-e Patient service (citizens)