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Incidents

IO 100 incident Solved

Start date 04/05/2023- 18:45
End date 04/05/2023- 19:45
Lead CIN-NIC
Description

High response times causing intermittent time-outs and, as a consequence, intermittent unavailabilities

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

disturbance with RSW Solved

Start date 04/05/2023- 09:45
End date 04/05/2023- 12:15
Lead RSW
Description

Very high response times  causing unavailability to access RSW services 

Impact

Physicians might receive errors while using the RSW services.

 

Contact info

icthelpdesk@rsw.be

Disturbances impacting the Vitalink SOAP services Solved

Start date 04/05/2023- 09:00
End date 04/05/2023- 12:15
Lead Vitalink
Description

Following issues with a HUB partner, there are issues with the Vitalink SOAP services.

Our teams are investigating the issues.

Impact

Physicians might receive errors while using the Vitalink services.

IO 100 incident Solved

Start date 03/05/2023- 14:55
End date 03/05/2023- 15:10
Lead CIN-NIC
Description

Very high response times chapter IV causing unavailability (fallback for consultation)

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
mycarenetservices.gezo.ict@cm.be

MyCareNet Incident Solved

Start date 03/05/2023- 13:15
End date 03/05/2023- 18:30
Lead CIN-NIC
Description

Some encryption servers had high RAM usage.

 

Impact

Chapter IV Ask : Medium

Contact info

support@intermut.be

IO 100 incident Solved

Start date 02/05/2023- 05:45
End date 02/05/2023- 12:04
Lead CIN-NIC
Description

Incident with authentication of back-office call for tarification

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

MyCareNet - Bereikbaarheid MyCareNet platform Solved

Start date 03/04/2023- 10:45
End date 03/04/2023- 11:15
Lead CIN-NIC
Description

Impact op bereikbaarheid van het platform. Deze geeft hinder voor alle aanvragen richting het platform, inclusief Therapeutische Relaties, Mult-emediatt, eAttest, GMD.

Impact

Impact sur l'accessibilité de la plateforme. Cela entrave toutes les demandes vers la plateforme, y compris les relations thérapeutiques, Mult-emediatt, eAttest, GMD.

Contact info

support@intermut.be

IO 100 incident Solved

Start date 03/04/2023- 08:00
End date 03/04/2023- 11:25
Lead CIN-NIC
Description

Problems with the communication to external parties

Impact

Chapter IV Ask : High (unavailable)

GMD : High (unavailable)

Tarification : High (unavailable)

Member Data : Low : This service is protected by redundancy so impact for end users is reduced.

 

Contact info

paul.vandoorslaer@cm.be

IO 100 incident Solved

Start date 24/03/2023- 18:25
End date 24/03/2023- 20:00
Lead CIN-NIC
Description

High response times causing time-outs

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

 

Contact info

mycarenetservices.gezo.ict@cm.be

IO 500 incident Solved

Start date 21/03/2023- 13:50
End date 21/03/2023- 16:00
Lead CIN-NIC
Description

Incident in Production

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
mycarenet@mloz.be
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