MyCareNet incident Solved Start date 06/10/2023- 11:12 End date 06/10/2023- 12:12 Lead CIN-NIC Description Our team is investigating some instability on CHIV Impact Chapter IV Ask : LowChapter IV Consultation : Low Contact info support@intermut.be
IO 100 incident Solved Start date 04/10/2023- 16:20 End date 04/10/2023- 17:15 Lead CIN-NIC Description Unavailability of certain services, within memberdata chronical condition facet missing Impact Tarification : High (unavailable)Member Data : Low Contact info mycarenetservices.gezo.ict@cm.be
IO 300 incident Solved Start date 04/10/2023- 14:13 End date 04/10/2023- 14:40 Lead CIN-NIC Description Storingen/Perturbations Impact Chapter IV Ask : MediumeAttest : MediumInsurability Generic : MediumTarification : Medium Contact info helpdesk.carenet@solidaris.be 02/515 17 00
MyCareNet Incident Solved Start date 03/10/2023- 10:00 End date 03/10/2023- 12:00 Lead CIN-NIC Description Our team is investigating some instability on CHIV Impact Chapter IV Ask : Low Contact info support@intermut.be
MyCareNet Incident Solved Start date 02/10/2023- 10:00 End date 02/10/2023- 11:30 Lead CIN-NIC Description Our team is investigating some instability on CHIV Impact Chapter IV Ask : Medium Contact info support@intermut.be
IO 300 incident - UPDATE 15:00 Solved Start date 28/09/2023- 08:55 End date 28/09/2023- 15:12 Lead CIN-NIC Description Ernstige storingen / Perturbations sérieuses P1 incident ongoing wegens onderbroken connectiviteit van de back-end van de ziekenfonds FMSB (306) en NRB. De impact van incident beperkt zich tot de aanvragen voor de leden van deze twee ziekenfondsen. De belangrijkste fluxen zoals MDA, eAttest en verzekerbaarheid worden waar nodig ondersteund door onze noodoplossing FBIO. Hierdoor ondervinden deze laatste geen impact. (meer...) Impact Chapter IV Ask : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Contact info helpdesk.carenet@solidaris.be
Issues with SAM v2 Solved Start date 26/09/2023- 14:40 End date 26/09/2023- 16:49 Lead Smals Description At present, there are disruptions affecting the SAM v2 service. Business impact: Low. Impact Possible impact on the following services: Chapter IV, CIVARS, SAM v2, Dics. Update: Incident is resolved.
IO 100 incident Solved Start date 20/09/2023- 09:43 End date 20/09/2023- 10:47 Lead CIN-NIC Description Isssus with eAttest & consulttarif Impact eAttest : Low Tarification : Low Contact info Mycarenet.gezo.ict@cm.be
IO 100 incident Solved Start date 15/09/2023- 14:43 End date 15/09/2023- 15:05 Lead CIN-NIC Description Timeouts - high response times Impact eAttest : MediumTarification : High (unavailable)Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be
MyCareNet incident Solved Start date 29/08/2023- 13:10 End date 29/08/2023- 13:20 Lead CIN-NIC Description Investigation is ongoing, our teams our working hard to fix the issues as soon as possible Impact GMF (Sync) : MediumTarification : Medium Contact info support@intermut.be