Incidents

We are currently experiencing slower response times from Vitalink than usual. We are actively investigating the issue and working to resolve it as quickly as possible.

We apologize for any inconvenience this may cause.

Slower response times than usual are possible.

vitalink@vlaanderen.be

Bonjour,

Nous rencontrons actuellement, pour certaines bandes de décompte (920900), des discordances entre les montants versés et les montants acceptés dans le fichier de décompte.
Nos équipes s’attèlent donc à résoudre ce problème et collaborent avec plusieurs tiers concernés pour solutionner celui-ci dans les meilleurs délais.

Cordialement,
Helpdesk OA300

___________

Beste,

Momenteel ondervinden wij voor afrekenbestanden (920900) verschillen tussen de betaalde bedragen en de in het 920900 bericht aanvaarde bedragen.
Onze informaticadienst werkt samen met verschillende derden om dit probleem zo snel mogelijk op te lossen.

Met vriendelijke groeten
Helpdesk OA300

Tarification : Medium

helpdesk.carenet@solidaris.be ou 02/515 17 00

Storingen / Perturbations

Tarification : Low

Team is investigation performance issues on some services

Chapter IV Ask : Low

Chapter IV Consultation : Low

Tarification : Low

Incident on November 1 and 2: High response times and timeouts

Chapter IV Ask : Medium

Tarification : Medium

There is an incident affecting the service(s) Vitalink. 
We understand the importance of this service(s) to your business. Please see below for more information.

The external supplier linked to this incident is wholly committed to a swift and efficient resolution.

Incident overview

Vitalink informs that decryption or the gateway are disrupted. 
Update: according to initial analyses, it appears to be a DNS (internet name resolution) problem that is the cause. 

Estimated resolution time 

Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. The external supplier linked to this possible cause has been warned and is looking for a solution. 

Recommended course of action(s):

There are no recommended actions. 

Issue impacting network. 

A server was isolated by BelNet thinking it was under a deny of service (DDOS) attack. 
The DDOS protections detected a false positive; the server was no longer able to communicate with other servers and services because it had been put into isolation. 

Following the various DDOS attacks in recent weeks, the protections have been set to a higher level of awareness. 
They have now been reset to a normal level. 

Impacts are observed on eHealth services, MyCareNet, and Recip-e services, affecting general practitioners, pharmacists, and hospitals.

Particular impacts are discernible within E2EE (ETK Depot, KGSS), MyCareNet (Tarification, Insurability), and Recip-e (Prescriber, Executor).

All external or dependant stakeholders (like the Vlaamse Sociale Bescherming network), software providers and external service providers reliant on these services are similarly affected.

Connexion to PharmaFlux servers Lost

consultation DPP

Enregistrement du BVAC

Enregistrement des Vaccins

Update: the service has been restored.

There are currently issues with Itsme.

End users may receive an error when trying to connect.

More info and updates: https://itsme.statuspage.io/

Ernstige storingen / Perturbations sérieuses

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

helpdesk.carenet@solidaris.be 02/515 17 00