MyCareNet incident Solved Start date 17/10/2023- 10:00 End date 17/10/2023- 11:17 Lead CIN-NIC Description Our team is investigation some performance issues Impact Chapter IV Ask : Low Chapter IV Consultation : Low Contact info support@intermut.be
MyCareNet incident Solved Start date 16/10/2023- 10:05 End date 16/10/2023- 11:12 Lead CIN-NIC Description Our team is investigation some performance issues Impact Chapter IV Ask : MediumChapter IV Consultation : Medium Contact info support@intermut.be
Issues impacting the access to the eHealth services Solved Start date 15/10/2023- 07:43 End date 15/10/2023- 12:40 Lead eHealth Description Request of an access token might not work anymore. Use of several eHealth services is also impacted. Our teams are investigating the issue. The issue was completely solved from 12:40. Impact Access to eHealth services are not working properly. Impact on Connection to eHealth services eHealthBox Metahub Recip-e EMSR others
Issue impacting eHealthBox Solved Start date 13/10/2023- 10:52 End date 13/10/2023- 17:45 Lead Smals Description There is a possible issue affecting our service(s) eHealth. We understand the importance of this service(s) to your business. Please see below for more information. Incident overview: an error message saying that the eHealthBox is full and there doesn't seem to be any way of deleting messages. Impact Impact on service(s) and sub-service(s): eHealthBox produces the message that the eHealthbox is full, but no message is displayed to give the option to delete content, thereby freeing up space. As additional space is not available, it is not possible to use eHealthBox correctly. Scope of the incident: all users of the eHealthBox (pharmacist, general practitioner, ...). Recommended course of action(s): there are no specific recommanded actions. A workaround will be put in place tonight to resolve the incident. Update (16:43): workaround is running and will be effective in a few minutes. Incident closed at 17:45. Issues impacting the eHealthBoxes have been solved.
eHealth Status monitoring-dashboard issues Solved Start date 12/10/2023- 21:40 End date 17/10/2023- 10:07 Lead Smals Description The eHealth Status is not giving results on most eHealth Services. It can therefore not be used as an indicator of the status of these services. There are currently no issues impacting the eHealth services. Impact There should be no impact on the use of the eHealth services. Our teams are working on a solution regarding the monitoring and dahsboard.
Issues with .fgov.be, belgium.be and CSAM due to DDoS attack Solved Start date 12/10/2023- 12:15 End date 12/10/2023- 21:40 Lead Belnet Description A DDoS attack is currently ongoing, causing impact on the domains .fgov.be and belgium.be and on the Federal Authentication System (CSAM). There is also disturbances on several services, including eHealthBox and Recip-e. Update: since 21:40 the situation has been stabilized. Impact Portals and websites using the domains .fgov.be and belgium.be cannot be reached. Users also experience issues with logging in via CSAM (the Federal Authentication System). Issues detected on some eHealthBox functionalities. Disturbances on Recip-e between 20:40 and 21:40.
MyCareNet incident Solved Start date 11/10/2023- 13:05 End date 11/10/2023- 14:12 Lead CIN-NIC Description Our team is investigating some performance issues Impact Insurability Generic : Medium Insurability Pharmacist : Medium GMF (Sync) : Medium Tarification : Medium Invoicing (Async) : Medium GMF (Async) : Medium Contact info support@intermut.be
Issues impacting the eHealth services Solved Start date 10/10/2023- 09:50 End date 10/10/2023- 11:07 Lead eHealth Description There are currently issues impacting the eHealth services. Most users might therefore also receive errors messages while using other applications (Recip-e; MyCareNet services etc...) Peaks of disturbances where as follow: between 09:50 and 10:02 between 10:53 and 11:07 Our teams are still following the issue. The incident has been closed. The services are fully operationnal since 11:07. Impact Errors while accessing or using applications : Recip-e MyCareNet eHealth basic services ...
Disturbances with the eHealth Certificate Requestor Solved Start date 09/10/2023- 16:00 End date 10/10/2023- 16:18 Lead eHealth Description There are currently disturbances impacting the eHealth Certificate Requestor service. Certificate requests might send errors to users. Our teams are looking into it. Impact It's advised to retry later if there is an error when requesting an eHealth certificate.
Issue impacting Vitalink services Solved Start date 09/10/2023- 09:26 End date 09/10/2023- 11:53 Lead Smals Description There is an incident affecting the service Vitalink. We understand the importance of this service to your business. Please see below for more information. Incident Overview Vitalink encounter 'Internal server' errors. Estimated resolution time Our partners are working to resolve this incident as a matter of urgency. Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. Impact Impact on services and sub-services Vitalink is affected by errors. The business impact remains minimal at present; nevertheless, an extension of this incident could potentially yield significant repercussions. Affected sub-service(s): It is important to underscore that this anomaly exclusively perturbs the Vitalink hub; however, it is not without potential ramifications. It is prudent to acknowledge the possibility of performance implications extending beyond Vitalink, casting a concern over RSW and RSB as well. Recommended course of action(s) There is no recommended course of action.