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Incidents

IO 100 incident Solved

Start date 23/02/2022- 23:00
End date 24/02/2022- 11:10
Lead CIN-NIC
Description

Issues with our use of eHealth services / For GMF the impact is only on the GMD-Notify

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : High (unavailable)

Contact info
mycarenet@cm.be

Indisponibilité des pièces jointes Solved

Start date 22/02/2022- 00:00
End date 01/03/2022- 00:00
Lead RSW
Description

Nous rencontrons des difficultés à fournir les documents joints au GetTransactionDetail.

We are having difficulty providing the documents attached to the GetTransactionDetail.

Impact

Certains logiciels de DMI

Some DMI software

IO 300 incident Solved

Start date 17/02/2022- 07:00
End date 17/02/2022- 12:30
Lead CIN-NIC
Description

ernstige storingen - dysfonctionements importants

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
02/515.17.00 Helpdesk.Carenet@mutsoc.be

MyCareNet incident - IO300 Solved

Start date 15/02/2022- 08:00
End date 15/02/2022- 20:00
Lead CIN-NIC
Description

In beperkte mate bij aanvragen van CHIV kan er hinder ondervonden worden. Het opnieuw verzenden kan soelaas brengen.

Impact

Chapter IV Ask : Low

 

Contact info

helpdesk.carenet@socmut.be

IO 300 incident Solved

Start date 14/02/2022- 11:00
End date 14/02/2022- 13:00
Lead CIN-NIC
Description

Er zijn mogelijks vertragingen op onze systemen / Il y a des ralentissements probables sur nos systèmes

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Low

 

Contact info

02/515.17.00 helpdesk.carenet@socmut.be

IO 100 incident Solved

Start date 11/02/2022- 08:01
End date 11/02/2022- 10:00
Lead CIN-NIC
Description

High response times and unavailability due to load issues internal service bus

Impact

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

mycarenet@cm.be

IO 100 incident Solved

Start date 10/02/2022- 08:02
End date 10/02/2022- 15:44
Lead CIN-NIC
Description

Problems with internal service bus: High response times

Impact

eAttest : Low

Tarification : High

Member Data : Medium

 

Contact info

mycarenet@cm.be

CIN-NIC - IO 300 Incident Solved

Start date 10/02/2022- 07:34
End date 10/02/2022- 19:00
Lead CIN-NIC
Description

We are experiencing disruptions on MDA services. 

Impact

Member Data : Medium

Contact info

helpdesk.carenet@socmut.be

Instability issues with National Register impacting Therlink etc Solved

Start date 09/02/2022- 10:25
End date 09/02/2022- 11:30
Lead RN
Description

There are currently instability issues at the National Register. The teams are working on a solution.

Impact

The impact on users of eHealth services is as follows.

Failure on the following applications is possible:

  • ConsultRN excepted for the BISS numbers
  • Creation of therapeutic relations
  • Creation and revocation of a consent
  • Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
  • MyHealthViewer
  • PARIS excepted for the BISS numbers
  • Orgadon
  • Tardis
  • eCare Qermid
  • MyHealth: there is a failure when verifying 'parental' access for users with children
  • CareLink (care relationship)

Issues with National Register impacting Therlink etc Solved

Start date 08/02/2022- 09:10
End date 08/02/2022- 11:20
Lead RN
Description

Update: new issues detected since 10:15. The teams are trying to solve this as soon as possible.

Update: the issues were stabilized at 9:45.

There are currently issues at the National Register. The teams are working on a solution.

Impact

The impacts on users of eHealth services are as follows


Failure on the following applications:

  • ConsultRN excepted for the BISS numbers
  • Creation of therapeutic relations
  • Creation and revocation of a consent
  • Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
  • MyHealthViewer
  • PARIS excepted for the BISS numbers
  • Orgadon
  • Tardis
  • eCare Qermid
  • MyHealth: there is a failure when verifying 'parental' access for users with children
  • CareLink (care relationship)
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