IO 100 Incident (Impact eTarification) Solved Start date 07/11/2024- 15:30 End date 07/11/2024- 15:48 Lead CIN-NIC Description High error rate on Consult eTarification because of time-outs possible. Impact Tarification: High Contact info mycarenetservices@gezo.ict@cm.be
IO 600 incident Solved Start date 05/11/2024- 17:37 End date 06/11/2024- 11:45 Lead CIN-NIC Description We are currently experiencing technical difficulties. We are working diligently to restore full functionality. Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)GMF (Async) : High (unavailable)Medical House Subscription : High (unavailable) Contact info helpdesk.carenet@hziv.be
Disturbances impacting Recip-e Executor Solved Start date 04/11/2024- 11:32 End date 04/11/2024- 11:37 Lead Recip-e Description There have been disturbances impacting the Recip-e Executor service between 11:32 and 11:37. Impact Users may have received a time out or error message. A retry should have solved the encountered problem.
IO 300 incident Solved Start date 30/10/2024- 08:00 End date 30/10/2024- 16:00 Lead CIN-NIC Description Ralentissements réseau 306 Impact Chapter IV Ask : High (unavailable) physician Contact info helpdesk.carenet@solidaris.be
Disturbances with BNIX network Solved Start date 28/10/2024- 15:40 End date 28/10/2024- 16:25 Lead Belnet Description We are currently experiencing issues with our BNIX services. Our teams are working hard to solve the matter as quickly as possible. The page https://status.bnix.net/ will be updated as soon as we have more information. Issues seems to be stabilized from 16:25. Impact Disturbances impacting the use of most healthcare services. Contact info servicedesk@belnet.be
IO 100 incident Solved Start date 27/10/2024- 14:05 End date 27/10/2024- 18:18 Lead CIN-NIC Description High error rate consult tariff Impact Tarification : High (unavailable) Contact info Mycarenetservices.gezo.ict@cm.be
IO 100 incident Solved Start date 27/10/2024- 09:25 End date 27/10/2024- 12:50 Lead CIN-NIC Description High error rate Consult tariff probably due to ongoing database server patching Impact Insurability Legacy (Sync) : MediumTarification : High (unavailable) Contact info mycarenetservices.gezo.ict@cm.be
Interruptions and time outs Solved Start date 21/10/2024- 14:00 End date 22/10/2024- 12:00 Lead Vaccinnet Description Time outs possible - under investigation Impact Time outs possible for web services. The web application is fully operational. Contact info vaccinnet@vlaanderen.be
IO 100 incident Solved Start date 18/10/2024- 10:18 End date 18/10/2024- 15:05 Lead CIN-NIC Description Backup procedures (FBIO) geactiveerd waardoor beperkte impact welke we zien op Tarificatie (beperkt) en MDA NoFacette wegens FBIO (Verzekerbaarheid via MemberData wordt wel weergegeven) Impact Tarification : LowMember Data : Low Contact info support@intermut.be
IO200, 400 & 500 Incident Solved Start date 15/10/2024- 09:46 End date 16/10/2024- 17:05 Lead CIN-NIC Description Naar aanleiding van een incident op het shared IT Platform van de neutrale, liberale en onafhankelijke mutualiteiten was het mogelijk dat er tragere responsetijden voor de eAgreement transactie kon ervaren worden tot eventuele falingen ervan. Ondertussen werd het incident verholpen en werkt het platform opnieuw naar behoren. (meer...) Impact eAgreement : Medium Contact info Mycarenet@mloz.be