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Incidenten

IO 300 incident Solved

Start date 08/10/2024- 02:00
End date 08/10/2024- 12:00
Lead CIN-NIC
Description

Our teams are investigating issues on multiple flows

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

GMF (Sync) : Medium

 

Contact info

helpdesk.carenet@solidaris.be

Problem accessing RSB Services Solved

Start date 06/10/2024- 20:00
End date 07/10/2024- 09:20
Lead Abrumet
Description

RSB services were unavailable.

RSB services were restored around 9:20

It's still under investigation.

Impact

All RSB services were unavailable

Problem accessing RSW Services Solved

Start date 06/10/2024- 19:50
End date 07/10/2024- 09:20
Lead RSW
Description

RSW services currently unavailable.

Under investigation.

Impact

All RSW services are unavailable.

IO 100 incident Solved

Start date 03/10/2024- 14:47
End date 08/10/2024- 17:45
Lead CIN-NIC
Description

Answers were sent without site-id and are not fetchable. We stopped the processing of these messages while we solve the issue.

Impact

Insurability Legacy (Async) : High (unavailable)

Contact info
mycarenet@cm.be

IO 900 incident Solved

Start date 03/10/2024- 05:00
End date 03/10/2024- 10:00
Lead CIN-NIC
Description

Poor stability, with loss of availabity of our communication platform managing the synchronous flows from 5:00 till 10:00 am today. The communication services had to be restarted. The FBIO had to respond in place of our system.

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

MemberData : Low

Medical House Subscription : Medium

eAgreement : Medium

Contact info

900-carenet-mycarenet@hr-rail.be

IO 400 incident Solved

Start date 01/10/2024- 13:15
End date 01/10/2024- 16:00
Lead CIN-NIC
Description

CHIV ASK unavailable

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Contact info
MyCareNet@mloz.be

IO 600 incident Solved

Start date 01/10/2024- 12:52
End date 01/10/2024- 13:40
Lead CIN-NIC
Description

Our teams are investigation issues on multiple services

Impact

Chapter IV Consultation : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Low

Insurability Legacy (Async) : Medium

Contact info
helpdesk.carenet@caami-hziv.fgov.be

Disturbances impacting the eH2ebox service Solved

Start date 23/09/2024- 10:39
End date 23/09/2024- 12:15
Lead Smals
Description

Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service.

This issue was solved on 12:15.

Impact

Sending of messages from the eHealthBox to the eBox of a citizen may result in an error.

It is advised to retry later.

Issues impacting CIVICS and DICS services Solved

Start date 18/09/2024- 11:00
End date 19/09/2024- 08:10
Lead Smals
Description

There are errors impacting the CIVICS and DICS services.

Our teams are investigating the issues.

UPDATE: issues were solved through a technical intervention from 8:10.

Impact

Users may receive SOA errors when calling the services.

Issues with Therapeutic Links and IAM Solved

Start date 05/09/2024- 20:43
End date 05/09/2024- 21:30
Lead BCSS-KSZ
Description

There are currently issues with Therlink and IAM (Identity and Access Management)

Impact

Users may experience issues with therapeutic links and IAM

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