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Incidents

MyCareNet incident Solved

Start date 09/09/2022- 17:25
End date 09/09/2022- 18:50
Lead CIN-NIC
Description

An incident impacting the services related to the members of the socialist mutuality is in progress. Our teams are working to solve the problem.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

support@intermut.be


IO 300 incident Solved

Start date 08/09/2022- 08:30
End date 08/09/2022- 11:45
Lead CIN-NIC
Description

An incident is currently in progress. It has an impact on various services involving possible timeouts. The back-up solution limits the impact as much as possible.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : Medium

Tarification : Medium

Contact info
helpdesk.carenet@socmut.be

Issues with Recip-e Solved

Start date 06/09/2022- 11:00
End date 06/09/2022- 11:20
Lead Smals
Description

Update 11:20: an intervention took place to solve the issues with Recip-e. 

Users may experience issues with Recip-e. Our teams are working on a solution.

Impact

Users may experience issues with Recip-e.



MyCareNet incident Solved

Start date 06/09/2022- 09:50
End date 06/09/2022- 10:10
Lead CIN-NIC
Description

We are currently experiencing a DNS problem that may impact the availability of all our services. Our teams are working hard to resolve the situation.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Contact info
support@intermut.be

IO 500 incident Solved

Start date 06/09/2022- 06:00
End date 06/09/2022- 10:35
Lead CIN-NIC
Description

General incident - root cause ongoing

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
Mycarenet@mloz.be

IO 200 incident Solved

Start date 06/09/2022- 06:00
End date 06/09/2022- 10:35
Lead CIN-NIC
Description

Generic Incident - all flows unavailable

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
DL200_CARENET@UNION-NEUTRE.BE

IO 100 incident Solved

Start date 05/09/2022- 10:00
End date 05/09/2022- 11:15
Lead CIN-NIC
Description

Instabilitiy Mycarenet at IO100. Time-out's possible.

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low This service is protected by redundancy so impact for end users is reduced.

 

Contact info

paul.vandoorslaer@cm.be


IO 100 incident Solved

Start date 31/08/2022- 16:40
End date 31/08/2022- 16:55
Lead CIN-NIC
Description

Unavailability of Mycarenet services

Impact

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenet.gezo.ict@cm.be

EH EH-BOX HOSTING Solved

Start date 30/08/2022- 12:30
End date 30/08/2022- 14:15
Lead Smals
Description

Nous rencontrons actuellement des problèmes techniques avec les services suivants :

EH EH-BOX HOSTING

Nos services mettent tout en œuvre pour résoudre l'incident au plus vite.

Impact

EH-BOX


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