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Incidents

IO 300 incident Solved

Start date 04/07/2022- 13:50
End date 08/07/2022- 01:00
Lead CIN-NIC
Description

Babysitting env : Still impact on Tarification (20%) possible for members Solidaris (IO300) / eAttest Cancel

Impact

eAttest : Low

Tarification : Medium

Contact info
helpdesk.carenet@socmut.be

Issues with VAS services Solved

Start date 04/07/2022- 10:26
End date 04/07/2022- 16:12
Lead Smals
Description

Issues impacting several VAS (value added services) healthcare applications, including:

  • CIVICS
  • Callcenter Corona
  • Corona Tracing System - PCR Prescription validation 
  • Corona Vaccination
  • Digitaal Platform WS 
  • DZV WS 
  • ECARE-ORTHOPRIDE 
  • ECARE-QERMID TUCO 
  • RCT 
  • SAA 
  • SADM 
  • SANAC 
  • VAS HFS 
  • VITALINK 
  • WS EMSR 
  • WS SDS 
  • eMOHM
  • eWZCfin
  • eZBO 
Impact

Users might receive errors when using the services.

UPDATE 11:47: most issues have been solved except for the following services:

  • Digitaal Platform WS 
  • eMOHM
  • eWZCfin
  • eZBO

All issues have been solved on 16:12

Disturbances with Attribute Authority Solved

Start date 04/07/2022- 09:30
End date 04/07/2022- 13:40
Lead eHealth
Description

Since 9:30 and following an incident by a partner, there are disturbances and possible time-outs impacting attribute authority.
Therefore, the services requiring a verification of the therapeutic relation might be impacted (mainly Recip-e Executor).

UPDATE 11:30: there are still possible disturbances depending on the resolution of the issue on our partner side.

Issues have been completely solved from 13:40.

Impact

Users might get time-out while calling services using therapeutic link, such as Recip-e Executor. 
Services are not down, but slowned down.

Zetes certificates issues Solved

Start date 04/07/2022- 08:30
End date 04/07/2022- 10:00
Lead eHealth
Description

Following the Zetes CA update, there have been issues between 8:30 and 10:00 impacting the use of eHealth certificates delivered by Zetes.

Impact

Users may have received errors when trying to request a new eHealth certificate or when starting a session with their software.

IO 300 incident Solved

Start date 04/07/2022- 08:30
End date 04/07/2022- 13:40
Lead CIN-NIC
Description

Long processing time or time-outs possible

Impact

GMF (Sync) : Medium

Tarification : High (unavailable)

Contact info
helpdesk.carenet@socmut.be

IO 100 incident Solved

Start date 03/07/2022- 15:52
End date 03/07/2022- 17:28
Lead CIN-NIC
Description

Consult tariff temporarily down due to maintenance exercise

Impact

Tarification : High (unavailable)

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 26/06/2022- 14:00
End date 26/06/2022- 17:15
Lead CIN-NIC
Description

Half consult tariff requests in error

Impact

Tarification : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 23/06/2022- 17:45
End date 23/06/2022- 19:15
Lead CIN-NIC
Description

Unavailabilty/high response times consult tariff

Impact

Tarification : High (unavailable)

Contact info
mycarenet@cm.be

Issues with Itsme Solved

Start date 17/06/2022- 10:40
End date 17/06/2022- 13:35
Lead Itsme
Description

The are currently disturbances with the use of the Itsme application.

Our teams are investigating the issue.

Impact

Users might not be able to log in with Itsme.

IO 100 incident Solved

Start date 14/06/2022- 19:25
End date 14/06/2022- 20:20
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be
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