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Incidents

Brief issues with multiple eHealth services Solved

Start date 10/06/2021- 13:40
End date 10/06/2021- 13:45
Lead Smals
Description

Update: the issues were solved after a few minutes.

There are currently issues with multiple eHealth services due to a technical problem with Timestamp. 

Impact

Users may receive an error when using Recip-e Prescriber, Recip-e Executor, Therlink (Therapeutic Link), Consent, Trusted Intermediary for Pharmacists (TIP)...


IO900 incident Solved

Start date 10/06/2021- 12:00
End date 10/06/2021- 14:56
Lead CIN-NIC
Description

Incident IO900 - Impact on multiple flows

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification (Sync) : High (unavailable)

 

Contact info

support@intermut.be


IO 500 incident Solved

Start date 05/06/2021- 14:25
End date 05/06/2021- 15:22
Lead CIN-NIC
Description

incident on our infrastructure

Impact

Chapter IV Ask : Low

Medical House Subscription : Low

Contact info
atosremedy@m-team.be

Disturbance on the Phoneticsearch functionality of ConsultRN Solved

Start date 03/06/2021- 23:00
End date 04/06/2021- 09:30
Lead RN
Description

There are currently issues with the Phoneticsearch function of ConsultRN and RNconsult. The technical teams of the National Register are investigating the problem.
 

Impact

Users who perform a search via the Phoneticsearch function of ConsultRN and RNconsult are likely to receive an error in about 30% of the cases. 

The following technical services are impacted:

/PersonService/Person : searchPhonetic
/PersonService/v4/consult : searchPhonetic
/CbssPersonService/v4/manage : registerPerson
/BISPersonService/BISPerson : registerPerson

 


IO 200 incident Solved

Start date 03/06/2021- 11:52
End date 03/06/2021- 14:12
Lead CIN-NIC
Description

Flows MDA 2xx on FBIO

Impact

Contact info
atosremedy@m-team.be

IO 300 incident Solved

Start date 31/05/2021- 08:30
End date 31/05/2021- 10:50
Lead CIN-NIC
Description

Incident resolved, services available again.

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

GMF (Async) : Medium

 

Contact info

Helpdesk.Carenet@socmut.be


IO 600 incident Solved

Start date 26/05/2021- 18:00
End date 27/05/2021- 09:30
Lead CIN-NIC
Description

We are experiencing problems with our server. We are working on a solution

Impact

GMF (Sync) : High (unavailable)

Tarification (Sync) : High (unavailable)

 

Contact info

helpdesk.carenet@hziv.be


MyCareNet incident Solved

Start date 25/05/2021- 09:50
End date 25/05/2021- 12:40
Lead CIN-NIC
Description

We encounter disturbances on the services Tarif - GMF start @09h50

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : Medium

Admission Management (Async) : Medium

GMF (Async) : Medium

MedAdmin (Async) : Medium

Contact info
support@intermut.be

IO 500 incident Solved

Start date 19/05/2021- 09:00
End date 19/05/2021- 11:43
Lead CIN-NIC
Description

eDMG +/- 25% impacted

Impact

   

Contact info

atosremedy@m-team.be


IO 600 incident Solved

Start date 18/05/2021- 17:30
End date 19/05/2021- 08:30
Lead CIN-NIC
Description

There is a problem with our server. We are working on a solution

Impact

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

Contact info
helpdesk.carenet@hziv.be

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