IO 200 incident Solved Start date 03/06/2021- 11:52 End date 03/06/2021- 14:12 Lead CIN-NIC Description Flows MDA 2xx on FBIO Impact Contact info atosremedy@m-team.be
IO 300 incident Solved Start date 31/05/2021- 08:30 End date 31/05/2021- 10:50 Lead CIN-NIC Description Incident resolved, services available again. Impact Chapter IV Ask : Medium GMF (Sync) : Medium GMF (Async) : Medium Contact info Helpdesk.Carenet@socmut.be
IO 600 incident Solved Start date 26/05/2021- 18:00 End date 27/05/2021- 09:30 Lead CIN-NIC Description We are experiencing problems with our server. We are working on a solution Impact GMF (Sync) : High (unavailable) Tarification (Sync) : High (unavailable) Contact info helpdesk.carenet@hziv.be
MyCareNet incident Solved Start date 25/05/2021- 09:50 End date 25/05/2021- 12:40 Lead CIN-NIC Description We encounter disturbances on the services Tarif - GMF start @09h50 Impact Chapter IV Ask : MediumChapter IV Consultation : MediumGMF (Sync) : High (unavailable)Tarification : High (unavailable)Invoicing (Async) : MediumAdmission Management (Async) : MediumGMF (Async) : MediumMedAdmin (Async) : Medium Contact info support@intermut.be
IO 500 incident Solved Start date 19/05/2021- 09:00 End date 19/05/2021- 11:43 Lead CIN-NIC Description eDMG +/- 25% impacted Impact Contact info atosremedy@m-team.be
IO 600 incident Solved Start date 18/05/2021- 17:30 End date 19/05/2021- 08:30 Lead CIN-NIC Description There is a problem with our server. We are working on a solution Impact Insurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : Low Contact info helpdesk.carenet@hziv.be
MyCareNet incident Solved Start date 18/05/2021- 11:23 End date 18/05/2021- 12:10 Lead CIN-NIC Description There are currently disturbances on the MyCareNet services. Impact Chapter IV Ask : Medium Chapter IV Consultation : Medium eAttest : Medium Insurability Generic : Medium Insurability Pharmacist : Medium Insurability Legacy (Sync) : Medium GMF (Sync) : Medium Tarification : Medium Medical House Subscription : Medium Member Data : Medium Contact info support@intermut.be
Issue to login with itsme Solved Start date 17/05/2021- 11:00 End date 17/05/2021- 16:15 Lead BOSA Description There is for the moment an issue to login with Itsme. You can use another key to login via the FAS. Impact Root cause under investigation
Issues with eHealth services Solved Start date 17/05/2021- 09:06 End date 17/05/2021- 09:42 Lead Smals Description Update: The problems have been solved since 9:42. End users who still receive errors may have to restart their session. There are currently issues with the eHealth services impacting among others Recipe, Insurability, eAttest, etc. Our teams are trying to work out a solution as fast as possible. Impact Errors are possible when trying to use the eHealth services.
Incident Itsme Solved Start date 11/05/2021- 09:00 End date 11/05/2021- 10:32 Lead BOSA Description Itsme not available. Impact It is currently impossible to login via Itsme