Incidents

Database performance issues

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

mycarenet@cm.be

There are currently problems with CTPC and the Vaccination Codes Database.

Users may experience issues with eForm due to the issues with CTPC and they may experience problems with vaccination consultation due to the issues with Vaccination Codes Database.

Issues impacting the services and applications using the National Register

UPDATE: issues were resolved from 12:18

The impacts on users of eHealth services are as follows

Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children

Technical issues with chapter IV back-office

Chapter IV Ask : High (unavailable)

Description : IO100 - Incident The insurabilty, CHIV, GMF and Tarif services are currently disrupted. Investigations are underway to resolve the problem as soon as possible.
Begin : 28/09/2021 14:13     Estimated End : 28/09/2021 16:13
Environment : Production

Service(s) impacted :

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

Contact information : mycarenet@cm.be

Update: the issues have been solved in cooperation with our partner.

Users may experience issues with the MyCareNet services.

Issues with MyCarenet services

The Brussels Health Network is currently inaccessible because we have a server problem with our host

Brussels Health Network is currently inaccessible

Disturbances with publication of messages using the eH2eBox service.

Update: issues have been resolved from 12h22.

Possible errors with the eH2eBox service, used to send messages from the eHealthBox to citizens or enterprises (social security) eBoxes.

The CHIV, GMF and Tarif services are currently slightly disrupted. Investigations are underway to resolve the problem as soon as possible.

Chapter IV Ask : Low

Chapter IV Consultation : Low

Tarification : Low

GMF (Async) : Low

There are currently issues with eHealthBox (eHBox) Consultation and Publication . Our teams are working on a solution.

UPDATE: eHealthBox Services available again since 11:10, yet some instability may persist.

Users may experience issues with eHealthBox Consultation and Publication.