Incidents

Interruption le 23/11/2021

eAttest : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

incident cet après-midi

eAttest : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Temporary High Response Times

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Update: the issues have been solved. 

Update 21:48: Several services that were unavailable are operational again. The services that are not available yet are currently being restored.

There are issues with multiple services. Our teams are working on a solution.

Users may experience issues reaching:

• Value Added Services (overview under "eHealth online services": https://status.ehealth.fgov.be/nl/dashboard)
• https://www.ehealth.fgov.be/
• https://www.mijngezondheid.belgie.be/#/ and https://www.masante.belgique.be/#/
• https://travel.info-coronavirus.be

An overview of the entire impact can be found here: https://status.ehealth.fgov.be/nl/dashboard

Update: the issues have been solved since 11:35.

There are currently issues with Therapeutic Relations (Therlink). Our teams are working on a solution.

Users may experience issues with Therapeutic Relations. An overview of the impact can be found here: https://status.ehealth.fgov.be/nl/dashboard

Urgent intervention on the back-office servers chapter IV

Chapter IV Ask : High (unavailable)

Issues with healthcare services, such as Vaccination Data Base, CTPC and other Value Added Services.

Our teams are working on a solution.

UPDATE 18:00: situation has been stabilized for most services. We are still encountering issues with the VCD, CTPC and eForms services.

Issues have been completely solved from 19:36

Instability on several services, including:

• Vaccination Data Base
• CTPC
• eForms
• 1733
• EMSR
• MaSanté / MijnGezondheid
• CRT
• eYouth
• Insisto
• Digitaal Platform
• eCare registers
• Vitalink

Our teams are working on a solution for the issues with multiple services such as VCD, CTPC and eForms.

UPDATE 12:10: improvement in the use of the services but still possible issues.

Issues have been completely solved from around 12:20.

Users may experience issues with multiple services such as Vaccination Code Database (VCD), Corona Test Prescription Code (CTPC) and eForms.
1733 users are mainly impacted.

There are currently issues with the login on the eHealth portal.

UPDATE: disturbances have been solved. There should have been no actual impact for the end users.

Users might have errors when trying to connect on the eHealth portal.

Update: the issues have been solved.

There are currently issues with multiple services such as CTPC, 1733 and eForms. Our teams are investigating the problem.

Users may experience issues with multiple services such as CTPC, 1733 and eForms.