Incidents

login with itsme® to online services is disrupted

Currently the login with itsme® to online services is disrupted: the login does not work, or is very slow.

A message has been published on the FAS for end users.

We are currently experiencing a disruption of various synchronous flows (insurability, tarification, therapeutic link). / Our teams are working hard to provide a solution as soon as possible.

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Medium

Because of a major upgrade on the eForms platform, possible instabilities and connection issues may occur (exceptional cases). 

For some groups of users, the usage of eForms is temporarily not available due to a major upgrade of the eForms platform. 

support@healthconnect.be

Update 11:20 - The situation is currently stabilizing. However, issues are still possible.

Update 10:20 - Our teams are still working on a solution.

There are currently issues with multiple eHealth services, Corona Test Prescription Code (CTPC) and Mijngezondheid.be (masante.belgique.be). Our teams are working on a solution. 

Users may experience errors when sending a CTPC code via eForm, trying to access mijngezondheid.be (masante.belgique.be) or when using the eHealth services. There are also issues with Therapeutic Link (Therlink) and 1733.  Click here for the dashboard with the full extent of the impact.

Issues with ID Support Services are impacting several services, including the use of ConsultRN and the therapeutic relations services.
Users may also receive errors when connecting on our applications.

Our teams are investigating the issue.

UPDATE: issues have been solved from 12:15.

The impacts on users of eHealth services are as follows
Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Disturbances also possible when trying to log in on the eHealth applications.

Errors also occuring on applications such as eHealthBox, Recip-e Executor and Prescriber.

Hospital documents are not available on RSW

Hospital documents (High)

support@rsw.be

Interruption le 23/11/2021

eAttest : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

incident cet après-midi

eAttest : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

Temporary High Response Times

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Update: the issues have been solved. 

Update 21:48: Several services that were unavailable are operational again. The services that are not available yet are currently being restored.

There are issues with multiple services. Our teams are working on a solution.

Users may experience issues reaching:

• Value Added Services (overview under "eHealth online services": https://status.ehealth.fgov.be/nl/dashboard)
• https://www.ehealth.fgov.be/
• https://www.mijngezondheid.belgie.be/#/ and https://www.masante.belgique.be/#/
• https://travel.info-coronavirus.be

An overview of the entire impact can be found here: https://status.ehealth.fgov.be/nl/dashboard