IO 300-400 incident Solved Start date 28/10/2021- 16:00 End date 29/10/2021- 13:00 Lead CIN-NIC Description Instability in Medical House Subscription possible (retry can help) Impact Medical House Subscription : Medium Contact info support@intermut.be
Issues with Corona Test Presciption Code, VCD, Vitalink... Solved Start date 28/10/2021- 10:20 End date 28/10/2021- 11:01 Lead Smals Description Update: the issues have been solved since 11:01. There are currently issues with CTPC, Vaccination Codes Database (VCD), Vitalink... Our teams are currently working on a solution for this issue. Impact Users may have issues with CTPC, VCD, Vitalink and several other services. For an overview of the full extent of the impact, please verify "eHealth Online Services" at Dashboard - ehealth status website (fgov.be)
IO 100 incident Solved Start date 28/10/2021- 10:00 End date 28/10/2021- 10:52 Lead CIN-NIC Description Memory issues on communication serveres Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : LowGMF (Sync) : MediumTarification : MediumMedical House Subscription : Medium Contact info mycarenet@cm.be
MyCareNet incident Solved Start date 25/10/2021- 10:30 End date 25/10/2021- 11:25 Lead CIN-NIC Description Impact on MyCareNet services possible, included Therapeuthic Link. Impact Info will be added Contact info support@intermut.be
Issues with the IAMConnect services Solved Start date 23/10/2021- 09:30 End date 23/10/2021- 11:00 Lead Smals Description There are currently issues to access several IAMConnect services. Update: issues have been solved from 11:00. Impact Possible errors while connecting to: EH Consent EH IAM EH WS Therapeutic Exclusion EH WS TherLink Vaccination data base CTPC Others Our teams are investigating the issue
MyCareNet incident - IO300 Solved Start date 22/10/2021- 09:15 End date 25/10/2021- 08:30 Lead CIN-NIC Description The service notify global medical file for physicians at IO 300 is partially disrupted. Consequently, a resend may succees. The team is working on a solution. Impact GMF Notify (Sync) : Medium GMF Consult (Sync) : None Contact info helpdesk.carenet@socmut.be
Issues with eHealth IAM Connect services Solved Start date 15/10/2021- 19:50 End date 15/10/2021- 20:47 Lead Smals Description Performances issues with IAM Connect impacting the eHealth REST services. Impact Disturbances with the following services: EH Consent EH IAM EH WS Therapeutic Exclusion EH WS TherLink
Issues with the eHealth services impacting the MyCareNet services, CTPC and Vaccination Codes Database Solved Start date 14/10/2021- 08:45 End date 14/10/2021- 10:30 Lead Smals Description Update: the issues have been solved. Update: 10:18: the incident is still ongoing, users may experience issues with the ehealth and MyCarenet services. Our teams are looking into it. Update 9:10: the situation has been stabilizing. However, instability issues are still possible. An update will follow when all issues have been solved. There are issues with eHealth services. Our teams are working on a solution. Impact Users may experience issues with several eHealth services impacting the MyCareNet services (eAttest, Chapter IV...) as well
IAM connect token incident, impacting MyHealthViewer and Consultation MijnGezondheid.be Solved Start date 13/10/2021- 21:42 End date 14/10/2021- 10:50 Lead Smals Description The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token. MyHealthViewer is also unavailable due to this issue. Impact The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token. MyHealthViewer is unavailable. There are issues with Consultation MijnGezondheid.be
MyCareNet incident Solved Start date 12/10/2021- 10:29 End date 12/10/2021- 12:07 Lead CIN-NIC Description The problem encountered this morning has been largely corrected. The impact is now limited to IO 100 services that are not covered by the fallback system. Impact Insurability Legacy (Sync) : Medium GMF (Sync) : Medium Invoicing (Async) : Medium Admission Management (Async) : Medium GMF (Async) : Medium Insurability Legacy (Async) : Medium MedAdmin (Async) : Medium Medical House Subscription : Medium Contact info support@intermut.be