Incidents

Issues with the eHealthBox Publication service. Users might not be able to send messages.

The disturbances have been solved from 12:24.

Sending messages might not work. The sending of eForms will also return errors due to the disturbances with the service.

Our teams are working on a solution.

NL

Beste klant,

Om veiligheidsredenen is authenticatie van Duitse burgers via eIDAS momenteel niet mogelijk. Wij werken samen met hun diensten om dit probleem zo spoedig mogelijk op te lossen.

Onze excuses voor dit ongemak, we houden u op de hoogte wanneer dit opgelost is.

Met vriendelijke groeten,

Service Desk - BOSA DG Digital Transformation

FR

Cher client,

Pour des raisons de sécurité, l’authentification provenant des citoyens allemands via eIDAS est actuellement impossible. Nous coopérons avec leurs services afin de résoudre ce problème le plus rapidement possible.

Nous vous prions de bien vouloir nous excuser pour ce désagrément et nous vous tiendrons informés.

Bien à vous,

Service Desk - BOSA DG Transformation Digitale

EN

Dear customer,

For security reasons, authentication from German citizens via eIDAS is currently impossible. We are cooperating with their services to solve this problem as soon as possible.

We apologise for the inconvenience and will keep you further informed.

Kind regards,

Service Desk - BOSA DG Digital Transformation

eIDAS Authentication temporary unavailable for German citizens

We are currently having some network issues. We are working on a solution.

Tarification : Medium

Medical House Subscription : Medium

Currently, all eForms are not availble because of a DNS issues at our hosting provider. We are looking into it to solve ASAP. 

eForms are not available.

support@healthconnect.be

login with itsme® to online services is disrupted

Currently the login with itsme® to online services is disrupted: the login does not work, or is very slow.

A message has been published on the FAS for end users.

We are currently experiencing a disruption of various synchronous flows (insurability, tarification, therapeutic link). / Our teams are working hard to provide a solution as soon as possible.

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Medium

Because of a major upgrade on the eForms platform, possible instabilities and connection issues may occur (exceptional cases). 

For some groups of users, the usage of eForms is temporarily not available due to a major upgrade of the eForms platform. 

support@healthconnect.be

Update 11:20 - The situation is currently stabilizing. However, issues are still possible.

Update 10:20 - Our teams are still working on a solution.

There are currently issues with multiple eHealth services, Corona Test Prescription Code (CTPC) and Mijngezondheid.be (masante.belgique.be). Our teams are working on a solution. 

Users may experience errors when sending a CTPC code via eForm, trying to access mijngezondheid.be (masante.belgique.be) or when using the eHealth services. There are also issues with Therapeutic Link (Therlink) and 1733.  Click here for the dashboard with the full extent of the impact.

Issues with ID Support Services are impacting several services, including the use of ConsultRN and the therapeutic relations services.
Users may also receive errors when connecting on our applications.

Our teams are investigating the issue.

UPDATE: issues have been solved from 12:15.

The impacts on users of eHealth services are as follows
Failure on the following applications:

• ConsultRN excepted for the BISS numbers
• Creation of therapeutic relations
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS excepted for the BISS numbers
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: there is a failure when verifying 'parental' access for users with children
• CareLink (care relationship)

Disturbances also possible when trying to log in on the eHealth applications.

Errors also occuring on applications such as eHealthBox, Recip-e Executor and Prescriber.

Hospital documents are not available on RSW

Hospital documents (High)

support@rsw.be